Questions people ask us.
If yours isn't here, the instant quote assistant can answer it — or email us.
Booking and pricing
How does the instant quote work?
You open it on your phone, point the camera at your home and describe what you'd like. The assistant works out what it needs to see, builds a design, shows a preview on your own photo and gives you an all-in price. A person reviews every quote before your install is booked.
When should I book?
Late summer or early fall for holiday lighting. Returning customers hold their dates first; new customers book the remaining slots in order.
What does the price include?
Design, fixtures, installation, timers, in-season maintenance, takedown and storage. There is no separate takedown bill.
How do I pay?
A deposit holds your date and the balance is due after installation. We take cards and bank transfer online, and can also accept Zelle or Venmo on the invoice.
Installation and maintenance
Will the installation damage my roof?
No. We use clips made for shingles, gutters and trim — no staples, no nails. When the lights come down there is nothing left behind.
What if a bulb goes out?
We fix it. In-season maintenance is included, with a set response time.
Do I need to be home?
Not for the install or takedown, as long as we can reach the outlets and the areas being lit. We'll confirm timing the day before.
Do I need to buy my own lights?
No. Commercial-grade fixtures are part of your plan. If you already own fixtures you love, ask us about installing them.
Takedown and year-round
Do you really take the lights down too?
Yes — it's part of every seasonal plan. When the season ends we remove everything and store it for you. If you'd rather leave them up, that's fine too.
Can I keep lighting up all year?
Yes. Our permanent lighting is designed exactly for that — nearly invisible by day, any colour by night, no seasonal ladder work.
Ask the assistant — or ask us.
The instant quote assistant can answer questions about your home; for anything else, email us.